Audio 1:
Does he think technology makes good communication easier?
No, it could be make easier but sometimes it could make it worst.
What four key points does Alastair make about communication?
- People have limited attention.
- Recognize that communication is about meaning.
- It’s just more than listening.
- If communication is going to be effective, you actually have to do something different.
Audio 2:
Reasons why it communicates well.
The company Alastair is talking about is Amazon and he commented he doesn’t think that in general companies and customers are communicating better but technology makes easier some process and makes this communication convenient for both parts.
Audio 3:
What mistakes did the company make, and how could they have improved the customer experience?
They used technology so it would look like that they wanted to you to don’t talk to real people because everything seemed computerized.
I agree that technology won't make communication really better but if we know how to use it it certainly will be convenient.
ReplyDeleteI like how you phrased your last statement and I agree - sometimes by using only technology it makes it seem that the company doesn't want to interact with their customers, giving them a bad image in the process.
ReplyDeleteExcellent, you have reason in point 3 because that is the reason why the client gets upset and this derives from bad recommendations
ReplyDeleteI liked the wat you reflected on the human connection between people, there needs to be an exchange of ideas, especially a business must be capable to listen to their clients. I agree with you. Keep it going c:
ReplyDeleteI agree with you, technologies facilitate communication but they have errors.
ReplyDeleteI liked the answer you give in option 3, besides what you say in it is true
ReplyDelete