Assignment 15: Quality Management

 

What is Quality Management?

Quality Management refers to the actions and tools that aim to avoid possible errors or deviations in the production process and in the products or services obtained through it.

What is the objective of Quality Management?

Among some of the objectives of Quality Management is to satisfy the client, improve the organization's processes, and reduce costs without affecting quality.

Which are the key components of Quality management? Describe in detail  each one.

• The reliability of the service. It is the provision of the promised service in a permanently correct way.

• The state of resources. It is the appearance of the facilities and equipment that support the provision of the service.

• The professionalism. It is the knowledge of the provision of the service and the possession of the skills required by the people in charge of providing the service.

• Safety and Hygiene. It is the absence of doubts, dangers or risks.

• Assertive communication. It is the ability to listen to customers and inform them in simple language.

• Customer Support. It is the effort made to know the clients and their needs, it is also the attention and kindness of the staff that provides the service.

Describe what Quality Management involves. (process)

The Quality Process occurs when the company implements a series of procedures focused on quality.

For the monitoring of the Quality Process to work, it is essential that company managers involve their employees. This, given that everyone's collaboration is needed in order to achieve the planned changes and improvements.

• Provides goods and services that better meet customer requirements.

• You can meet the legal requirements and demands.

• Superiorly cope with risks and take better advantage of business opportunities.

• Meets quality requirements in accordance with the requirements and specifications required.

What does “Quality Improvement Methods” refer to? Explain in detail.

Quality Improvement Methods are the elements used in many companies, which aspire to achieve a level of excellence in their internal processes and in the production, design and marketing models of their products or services. Also those are a methodology whose key objective is to eliminate activities that do not add value in the production chain and has enormous potential to help improve business productivity.

What are the Quality Management principles that the International Standard  for Quality Management adopts? Write a description of each. 

• Focus on the customer. Employees must know and be aware of the importance of customer focus and how this impacts customer satisfaction.

• Leadership. Many people assume leadership positions to propose changes, actions and results.

• Commitment of the people. If they set out to achieve the objectives, it will be an incentive for other departments to believe that the system works, which contributes to creating the commitment of people within the organization to quality.

• Process approach.

• Standardization in an organization occurs when processes are established.

• Evidence-based decision making. Monitoring and measuring processes is an activity that must be carried out every day, and by all employees of the organization.

• Continuous improvement. Improvements are essential to manage people and processes.

• Relationship management. Education and training are ways in which organizations can generate and establish quality principles in the organization.

What are the benefits of Quality Management?

• Higher levels of consumer / customer satisfaction.

• Increase in productivity and profit margins.

• Greater cohesion and coordination of the different processes and departments of a company.

• Optimization of the use of resources and reduction of costs for the company, that is, efficiency.